About Shipping

1. Order processing?
Please allow a processing time of 12-24 hours for your order(s) to ship. Equipment orders will take up to 2 weeks before leaving our warehouse. (Order processing is done during normal weekdays only, no holidays or weekends.)

2. Shipping methods?
(1) Shipping by express, by air, by sea according to customers' requirements to find the most suitable way.
(2) Responsible for the damage during the shipping process, will change the damage part for you for free.

3. Order tracking?
Online order can be tracked by login to your account. Please allow 24 hours after order is shipped to see logging details.
If you need a tracking number for your order, please send an email to us with your order/invoice number.

4. Import/export tax, duty, GSM, Customs Clearance, and etc?
All import/export related expenses are sole responsibility of the buyer; charges will vary from country to country. Please consult with your local import experts or transportation carrier for more details.

5. Lost or Stolen packages?
Please report all lost or stolen packages to us at the earliest possible time. An investigation will be open soon after reporting the incident to us, and a final ruling will be issued by the carrier for the claim after 10-15 business days. A replacement package will be sent as soon as the claim is accepted by the responsible carrier.

Keyi Laser is a world-famous manufacturer of laser equipment, focusing on the development and production of various types of laser machinery and CNC equipment. 

We strive to support you in acquiring the best laser marking machine, laser engraving machine, or laser cutting machine for your unique application. Whether it's laser engraving, cutting, or marking, we are here to help you advance your dreams.

We strictly maintain quality assurance standards with our overseas suppliers. This allows us to offer a good compromise between quality and affordability.